Description of Services

Reequestrian is a neutral, multi-vendor marketplace that connects buyers and sellers of equestrian goods. We do not inspect, own, or guarantee third-party listings and are not party to transactions between users, other than facilitating payment and shipping.

Products listed under the Reequestrian Official vendor account are sold directly by Reequestrian in the same capacity as any other seller. All other listings are offered by independent users, who are solely responsible for the accuracy, condition, fulfillment, and legality of their products.

Eligibility

This Site is intended solely for Users who are at least 18 years of age or older, and any registration by, use of or access to the Site by anyone who is not at least 18 years of age is unauthorized, unlicensed and in violation of these Terms of Service. By using the Services or the Site, you represent and warrant that you are at least 18 years of age or older, and that you agree to abide by all of the terms and conditions of these Terms of Service. If you violate any of these Terms of Service, or otherwise violate an agreement between you and us, or for any other reason, the Company may terminate your registration and any content or information that you have posted on the Site and/or prohibit you from using or accessing the Services or the Site (or any portion, aspect or feature of the Services or the Site), at any time, for any reason or no reason, in its sole discretion. You agree that the Company shall not be liable to you or any third party for any termination of your membership, account, or use of or access to the Site or the Services.

Account Responsibility

You are responsible for all activity under your account. Keep your credentials secure and notify us of any unauthorized access. You agree to provide accurate, current, and complete information during registration and to update it as needed.

Collection of Customer Data

Reequestrian does not sell your personal information. Our use and handling of customer data is governed by our [Privacy Policy]. You agree that Reequestrian may collect and use anonymized, aggregated data for operational and analytical purposes.

Proprietary Rights

All intellectual property related to the Site—including design, branding, logos, content, and software—remains the exclusive property of Reequestrian and/or its licensors. Users may not copy, reverse engineer, or otherwise exploit any portion of the Site without our prior written consent.

Content of Site and Products

All listings and content on the Site are the sole responsibility of the party that submitted them. Reequestrian does not guarantee the accuracy, safety, or legality of any content or items listed by users.

Content Submitted by Users

By uploading, submitting, or publishing any content (including listings, descriptions, photos, and reviews), you grant Reequestrian a perpetual, irrevocable, worldwide, royalty-free, non-exclusive commercial license to use, adapt, display, and repurpose such content for marketing, editorial, or operational purposes.

Social Media Tagging License

By tagging or mentioning @reequestrian (or related handles) on any platform (Instagram, Facebook, TikTok, Pinterest, or others), you grant us a perpetual, irrevocable, worldwide, royalty-free commercial license to repost, adapt, edit, and feature your content across our marketing, website, social platforms, print, and digital materials without additional notice or compensation.

Referral Programs

If applicable, participation in any referral, affiliate, or promotional programs is subject to separate terms. We may suspend or terminate access to such programs at our sole discretion.

Shipping & Meet-Ups

All shipped orders must use Reequestrian-issued shipping labels, auto-generated after purchase.

For Local Meet-Ups:

• No shipping label is issued
• A meet-up confirmation is sent to both parties
• The seller marks the item hand-delivered
• Buyer must confirm receipt within 48 hours to release payment

Off-platform payments (e.g., cash, PayPal, Venmo, Zelle) are strictly prohibited. Violations may result in permanent removal and legal action. These rules protect the integrity of our platform and our mission to make equestrian resale accessible.

Safety Notice: Always meet in public, well-lit places. Reequestrian is not responsible for any incidents during in-person exchanges.

Items Sold by Reequestrian Official

Items listed under the Reequestrian Official vendor account are sold as-is, without warranties of any kind.

By purchasing from Reequestrian Official, you agree:

• The item is sold without warranty of condition, fit, authenticity, or performance
• No returns or exchanges will be accepted unless expressly stated
• You assume full responsibility for the purchase

Commission & Payment

Reequestrian collects a 10% commission on each completed transaction. Preferred barns and approved partners may be eligible for reduced commission rates.

Once a package is marked as delivered by the carrier, sellers may request a payout directly from their dashboard.

Payouts are reviewed and approved by the Reequestrian team before funds are released.

This process ensures secure delivery and protects the integrity of every transaction.

Returns & Disputes

All sales are final. However, if an item is significantly not as described or arrives damaged, buyers have 48 hours from confirmed delivery to submit a claim. Our team will review and may, at its sole discretion, issue a resolution.

No refunds will be provided for buyer's remorse, incorrect sizing, or condition misunderstandings outside of what was disclosed.

Prohibited Conduct

To preserve the integrity, safety, and mission of the Reequestrian platform, you agree not to engage in any activity that:

• Violates any applicable law or regulation
• Involves the sale of stolen, counterfeit, or unauthorized items
• Circumvents platform policies or fees (including encouraging off-platform transactions)
• Misrepresents a listing’s condition, origin, authenticity, or value
• Infringes upon the intellectual property or privacy rights of others
• Harasses, defames, or threatens any user, staff member, or representative of Reequestrian
• Introduces malware, attempts unauthorized access, or disrupts the platform’s operations
• Uses bots, scrapers, or unauthorized automation to access or extract site data
• Impersonates another individual, seller, or entity
• Interferes with the experience of other users or abuses platform tools (e.g., messaging or reporting)
• Disseminates false, disparaging, or misleading statements about Reequestrian, its services, vendors, or team—whether on social media, via third-party platforms, or elsewhere
• Promotes pyramid schemes, spam, or other deceptive marketing practices
• Attempts to replicate or commercially exploit the Site’s structure, listings, or brand assets

Reequestrian reserves the right to investigate suspected violations, terminate access, remove listings, and pursue legal action as needed. You agree that if you violate this section and Reequestrian initiates legal action to enforce its rights, you expressly accept and agree that you shall solely be responsible for all attorneys’ fees and costs incurred.

Linked Sites

We are not responsible for third-party websites linked to or from the Site. These links are provided for convenience only.

Text Messaging

If you opt into SMS updates, you consent to receive messages from us regarding your transactions, promotions, and support. Message and data rates may apply. You can opt out at any time.

No Warranties

With the exception of obligations explicitly stated in these Terms, all items are sold “as-is” and without warranties. Reequestrian does not guarantee item condition, performance, fit, or merchantability. Use of the Platform is at your own risk.

Limitation on Liability

To the fullest extent permitted by law, Reequestrian shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenues, data, or use arising from your access to or use of the Platform.

Indemnity

Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold Company Parties, harmless from and against all liabilities, losses, claims, damages, costs and expenses (including attorneys' fees and costs including any incurred in enforcement of this provision) arising out of

(i) Your use or misuse of the Site or the Services

(ii) Your breach or alleged breach of these Terms of Service

(iii) Your violation of any law, rule, regulation or violation of any rights of others in connection with your use of the Site or the Services.

Termination

We may terminate or suspend your access to the Platform at any time, for any reason, with or without notice.

Dispute Resolution & Binding Arbitration

All disputes, claims, or controversies arising out of or related to your use of the Platform shall be resolved exclusively and finally by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules.

By using the Platform, you waive any and all rights to a trial by jury, class action, or to file suit in any court of law (including small claims court).

Arbitration shall take place in Allegheny County, Pennsylvania unless otherwise agreed, and the arbitrator’s decision shall be final. Only Reequestrian may seek injunctive or equitable relief in court without waiving arbitration rights.

Attorneys’ Fees: If Reequestrian is the substantially prevailing party in any arbitration or enforcement action, it shall recover all reasonable attorneys’ fees and costs. You are not entitled to recover such costs even if you prevail.

DISCLAIMERS

YOU UNDERSTAND THAT THE PROCESSING AND TRANSMISSION OF COMMUNICATIONS RELATING TO THE USE OF THE SITE OR THE SERVICES, INCLUDING YOUR DATA, MAY INVOLVE TRANSMISSIONS OVER VARIOUS NETWORKS AND CHANGES TO CONFORM AND ADAPT TO TECHNICAL REQUIREMENTS OF CONNECTING TO VARIOUS NETWORKS OR DEVICES. THEREFORE, YOU AGREE THAT COMPANY WILL NOT BE LIABLE FOR THE TIMELINESS, DELETION, MIS-DELIVERY OR FAILURE TO STORE ANY DATA, INFORMATION OR CONTENT TRANSMITTED BY YOU THROUGH THE SITE. COMPANY PROVIDES THE SITE AND THE SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTY OR CONDITION, EXPRESS OR IMPLIED. TO THE FULL EXTENT PERMISSIBLE UNDER APPLICABLE LAW, COMPANY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. COMPANY MAKES NO REPRESENTATION OR WARRANTY, AND HEREBY DISCLAIMS ANY REPRESENTATION OR WARRANTY, THAT:

(I) THE SITE OR THE SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS

(II) THE SITE OR THE SERVICES WILL BE UNINTERRUPTED, TIMELY, ACCURATE, SECURE, COMPLETE OR ERROR-FREE

(III) ANY RESULTS OR INFORMATION THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR THE SERVICES WILL BE ACCURATE, TIMELY, COMPLETE OR RELIABLE

(IV) ANY ERRORS IN ANY SOFTWARE USED ON THE SITE OR IN CONNECTION WITH THE SERVICES WILL BE CORRECTED.

OPERATION OF THE SITE MAY BE INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE OF COMPANY'S CONTROL INCLUDING, BUT NOT LIMITED TO, TELECOMMUNICATIONS NETWORK DISRUPTIONS. COMPANY IS NOT RESPONSIBLE AND WILL HAVE NO LIABILITY FOR ANY FAILURES OF THE INTERNET OR ANY DATA OR TELECOMMUNICATIONS EQUIPMENT, SYSTEM OR NETWORK USED IN CONNECTION WITH THE SITE OR THE SERVICES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO, AND DISCLAIM ALL, REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE SUFFICIENCY OF THE SECURITY MEASURES USED FOR DATA HANDLING AND STORAGE, AND WE WILL NOT BE RESPONSIBLE FOR ANY ACTUAL, CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES THAT RESULT FROM A LAPSE IN COMPLIANCE WITH OUR PRIVACY POLICY BECAUSE OF A SECURITY BREACH OR TECHNICAL MALFUNCTION. WHILE WE HAVE ENDEAVORED TO CREATE A SECURE AND RELIABLE SITE, THE COMPANY IS NOT RESPONSIBLE FOR THE SECURITY OF INFORMATION TRANSMITTED VIA THE INTERNET, THE ACCURACY OF THE INFORMATION CONTAINED ON THE SITE, OR FOR THE CONSEQUENCES OF ANY RELIANCE ON SUCH INFORMATION. YOU MUST MAKE YOUR OWN DETERMINATION AS TO THESE MATTERS. THE COMPANY AND ITS AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES AS A RESULT OF ANY DELAY OR OTHER FAILURE OF PERFORMANCE DUE TO CAUSES BEYOND ITS REASONABLE CONTROL INCLUDING, WITHOUT LIMITATION, ACTS OF GOD, ACTS OF CUSTOMER OR ANY OF ITS REPRESENTATIVES, ACTS OF MILITARY OR CIVIL AUTHORITIES, FIRE OR OTHER CASUALTY, STRIKES, LOCKOUTS, WEATHER, EPIDEMIC, WAR, RIOT, TERRORISM, TELECOMMUNICATIONS INTERRUPTIONS OR COMPUTER VIRUSES. THE SITE MAY BE TEMPORARILY UNAVAILABLE FROM TIME TO TIME FOR MAINTENANCE OR OTHER REASONS.

Miscellaneous

This site is targeted at and intended for visitors residing in the United States. Given the global nature of the internet, however, the site may be accessed by visitors residing outside of the United States. We make no representations or warranties that the site is appropriate or available for use in countries outside of the United States. Visitors who choose to access the site from outside of the United States do so at their own initiative and are responsible for compliance with any and all local laws and regulations that may apply to such access. The laws applicable to the interpretation of these terms of service shall be the laws of the Commonwealth of Pennsylvania, and applicable federal law, without regard to any conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within the County of Allegheny, Pennsylvania. Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, count, claim, or cause of action) between you and the Company or its successors or assigns shall exclusively be settled through binding and confidential arbitration which shall take place in Allegheny County, Pennsylvania. Arbitration shall be subject to the Federal Arbitration Act and not any state arbitration law. Unless otherwise agreed upon by the parties in writing, the arbitration will be conducted before one arbitrator and will be governed by the American Arbitration Association’s (“AAA”) Commercial Arbitration Rules and, if the arbitrator deems them applicable, the Supplementary Procedures for Consumer Related Disputes (collectively, the “Rules and Procedures”). To the fullest extent permitted by applicable law, you and the Company must abide by the following rules:

• Any claims brought by you or the Company must be brought in the party’s individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
• The arbitrator may not consolidate more than one person’s claims, may not otherwise preside over any form of a representative or class proceeding, and may not award class-wide relief.
• The arbitration shall be confidential, and you may not disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award.
• The arbitrator may award the Company any form of legal or equitable relief it requests, including but not limited to injunctive relief, monetary damages, or any other remedy allowed by law. However, if the arbitrator finds in favor of the user, relief shall be strictly limited to actual, documented out-of-pocket losses. No punitive, speculative, or consequential damages may be awarded to the user under any circumstances.
• Each side shall bear its own attorneys’ fees and expenses unless:

  (i) Arbitration is initiated by the Company, in which case the responding party shall be responsible for all attorneys’ fees, expert fees, and costs incurred by the Company.

  (ii) You initiate arbitration and the Company is the substantially prevailing party, in which case you shall be responsible for all attorneys’ fees, expert fees, and costs incurred by the Company. Nothing herein limits the Company’s right to recover such fees and costs under any applicable statute or legal doctrine.

Assignment

The Company may assign these Terms of Service at any time to a subsidiary or parent company or to a successor to its business as part of a merger, sale of substantially all of its assets or equity interests or a similar transaction. You may not assign or transfer these Terms of Service. If any provision of this Terms of Service is held to be unenforceable for any reason, the remaining provisions will be unaffected and remain in full force and effect.

Contact

For any questions about these Terms, contact us at: info@reequestrian.com